PRIVACY POLICY
**Solar Universe India**
(An Arm of Success Impex Pvt. Ltd.)
Delhi, India
**Effective Date:** 19 June 2026
1. Introduction
Solar Universe India, an arm of Success Impex Pvt. Ltd. (“Company,” “we,” “our,” or “us”), is committed to protecting the privacy and security of our customers, website visitors, business partners, and service users.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, products, and services.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
* Full name
* Mobile number
* Email address
* Residential or business address
* Company name
* GST number (where applicable)
* Billing and payment information
Technical Information
* IP address
* Browser type and version
* Device information
* Website usage data
* Cookies and tracking information
Project Information
* Property location
* Electricity consumption details
* Electricity bills and utility information
* Roof measurements and photographs
* Site survey information
3. How We Use Your Information
We use your information for the following purposes:
* To provide quotations and project proposals
* To process orders and payments
* To install, maintain, and support solar systems
* To respond to inquiries and customer service requests
* To improve our products and services
* To send important service updates
* To comply with legal and regulatory obligations
* To process subsidy, net-metering, and government-related applications where authorized
4. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
* Improve user experience
* Analyze website traffic
* Remember user preferences
* Enhance website functionality
Users may choose to disable cookies through their browser settings; however, certain website features may not function properly.
5. Information Sharing and Disclosure
We do not sell, rent, or trade personal information to third parties.
We may share information with:
* Equipment manufacturers and suppliers
* Installation and service partners
* Government agencies and utility companies
* Payment processing providers
* Professional advisors and auditors
* Law enforcement authorities when legally required
Such disclosures will be limited to the extent necessary for business operations or legal compliance.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect personal information, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
* Fulfill contractual obligations
* Provide services and support
* Comply with legal, tax, accounting, and regulatory requirements
* Resolve disputes and enforce agreements
8. Your Rights
Subject to applicable laws, you may have the right to:
* Access your personal information
* Request correction of inaccurate information
* Request deletion of information where legally permissible
* Withdraw consent where applicable
* Object to certain data processing activities
Requests may be submitted using the contact information provided below.
9. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of such websites independently.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children. If such information is identified, appropriate steps will be taken to delete it.
11. Compliance with Applicable Laws
This Privacy Policy shall be interpreted in accordance with applicable laws of India, including data protection and information technology regulations as amended from time to time.
12. Changes to This Privacy Policy
Solar Universe India reserves the right to modify or update this Privacy Policy at any time.
Updated versions will be published on the website and become effective upon publication.
13. Contact Us
For questions regarding this Privacy Policy or the handling of personal information, please contact:
Solar Universe India
An Arm of Success Impex Pvt. Ltd.
Delhi, India
Email: info@solaruniverseindia.com
Phone: 011-41427711
Website: https://www.solaruniverse.co.in/
Consent
By using our website, products, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.